Contractor International Contractor - Collections & Billing Specialist

Job Type: Contract

Description

About GLOBO: Listed on the Philadelphia 100 as one of the fastest-growing companies, GLOBO is adding to our talented team. We're an 11+-year-old technology company enabling real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages. GLOBO HQ is the platform.

Primary Goal: This role is responsible for resolving overdue client invoice issues, preserving client relationships where possible, and minimizing GLOBO's outstanding receivables.

Responsibilities:

1. Collections:
• Main point of contact for overdue receivables inquiries.
• Develop financial goals and objectives for collections.
• Prepare outstanding balance statements for clients.
• Monitor for process problems, document issues, suggest solutions, and report to the Customer Billing Manager.
• Compile financial process issue summaries (Aging Reports, Balance Sheet Reconciliation).
• Follow up and collect on overdue receivables.
• Develop updated collections processes with Accounting and Finance.
• Assist in creating client invoices.
• Maintain LUNA Accounting Support inbox, GLOBO Hubspot, and AR inbox.

2. Billing:
• Maintain professional and empathetic customer service relationships.
• Create invoices according to company practices across all service lines.
• Maintain, create, and update master customer files (name/address changes, contractual changes in Sage Intacct).
• Coordinate and improve third-party billing processes with healthcare providers and managed care organizations (entering patient/insurance info, weekly reporting, follow-up).
• Communicate process improvement opportunities to accounting leadership.
• Perform User Acceptance Testing (UAT) of system changes as needed.
• Introduce automation into the order-to-cash process.
• Manage expense reports and company credit cards.
• Assist in the monthly close as needed.

Requirements:

• Associate's or Bachelor's Degree in Accounting (preferred).
• Complex billing experience, ability to suggest process improvements.
• On-the-job Training: ISO, Software (Hubspot, Sage Intacct, Quickbooks Online, Atrium, Interpreter Intelligence, Plunet, Boostlingo, Propio, HQ, and client-specific invoicing portals).
• Previous customer service, bookkeeping, or collections experience.
• 2-3 years related experience.
• Excellent communication and customer service skills.
• Working knowledge of Sage Intacct or similar accounting software.
• Strong communication, analytical, and process improvement skills.
• Proficiency with Microsoft Office Suite (Word, PowerPoint, Excel).
• Experience with Google Docs and Apple/Mac OS preferred.
• Additional Preferred Requirements:
• Strong team player, capable of prioritizing and executing projects in a dynamic, fast-paced environment.
• Effective communication, both written and oral, at all organizational levels.
• Ability to work independently.
• High personal and professional integrity.
• High initiative, accountability, and follow-through.
• Strong teamwork and collaboration skills.
• Problem-solving and decision-making skills.
• Ability to manage multiple projects and prioritize needs.
• Strong service orientation and passion for the business.
• Authorized to legally work in the United States.
• Willingness to submit to background checks.
• Fluent in English (additional proficiency in Spanish or ASL a plus).

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