Full-Time Japanese Customer Service Advisor

OPERATIONS

We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

THE ROLE

We are looking for a Customer Service Advisor (Japanese Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Supervisor, you will gain excellent experience, which will broaden as the team grows. You will have main responsibility to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.

WHAT YOU'LL DO

Respond to Customer Inquiries through several channels (Chat, Email and Telephone);

Provide information with regards to products and services and other related inquiries;

Be the face of Farfetch to our customers and partners alike.

WHO YOU ARE

Experienced in customer service (>1 year), in a fashion environment;

Fluent in English and Japanese (mandatory);

Proficient in the use of IT systems, both customer service specific and windows packages;

Experience with written skills;

Experience with listening;

Knowledgeable of fashion/fashion brands;

Exceed customers' expectations.