Full-Time Lead QA

• Develop and Implement a Comprehensive Test Automation Strategy: Design and execute a strategic plan for the automation of testing across the Trustpair platform, ensuring robust coverage and efficiency
• Oversee Critical Deployments: Take a hands-on role in the validation and sign-off of critical deployments to our production environment, ensuring stability and security
• Establish and Monitor Key Quality Metrics: Implement and track KPIs for quality, such as Deployment Frequency, Change Failure Rate, and Mean Time to Recovery (MTTR), to drive continuous improvement
• Strengthen Production Support: Act as a key liaison for our technical support teams in the qualification and analysis of production issues, including bugs and incidents. You will be responsible for drafting detailed post-mortems to prevent future occurrences
• Drive Bug Prioritization: Collaborate with engineering teams, engineering managers, and client-facing support teams to co-create and implement a streamlined bug prioritization process
• Champion Quality and Secure Deployment Practices: Educate and train our product and development teams on best practices for quality assurance and secure deployment methodologies, fostering a culture of shared responsibility
• Contribute to Security Audits: Play an active role in our security audits, including ISO 27001 and SOC II Type 2, by providing evidence of our robust quality and security processes

• Proven experience in a QA leadership role, preferably within a B2B SaaS company
• Demonstrated success in implementing and managing test automation strategies
• Prior experience with our technical stack (Datadog, Grafana, Looker/Metabase, Playwright/Allure & Python) is a plus
• Familiarity with "shift-left" testing principles and a passion for driving quality earlier in the development process
• Experience with quality metrics and a data-driven approach to improvement
• Excellent communication and collaboration skills, with the ability to train and mentor team members
• A strong understanding of software security principles and experience in integrating security into the software development lifecycle (Secure SDLC)
• Experience with security audits and compliance standards (e.g., ISO 27001, SOC II) is a significant plus

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