Full-Time Managed XSIAM Service Tech Lead

The Managed XSIAM Service Tech Lead acts as the technical focal point for Managed XSIAM customers, driving onboarding, adoption, and ongoing success. You’ll combine deep product expertise with a consultative approach to guide customers through their security journey—translating their goals into measurable outcomes and ensuring fast, meaningful ROI from their Managed XSIAM investment.

You will collaborate closely with our SOC engineering, threat hunting, and product teams to tailor the service to each customer’s environment, ensuring seamless delivery and exceptional customer experience.

Value Delivery

• Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers
• Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases
• Advise customers on best practices for alert tuning, data onboarding, and correlation optimization
• Drive continuous improvement in customer security posture and measurable time-to-value outcomes

Operational Excellence

• Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery
• Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings
• Translate complex detection and response concepts into actionable guidance for diverse audiences

Collaboration & Enablement

• Partner with Unit 42’s SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment
• Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency
• Champion customer needs internally, advocating for enhancements and escalations where needed
• Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service

Your Experience

5+ years of professional experience in Customer Success, Technical Account Management, Security Consulting, Solutions Architecture, or SOC operations (preferably within enterprise cybersecurity or SaaS environments)

Strong understanding of XDR, SIEM, and SOAR technologies, including incident and alert management, correlation development, and data source onboarding

Demonstrated experience collaborating with security analysts, engineers, and threat hunters in operational environments

Excellent communication skills—able to explain complex security concepts clearly to both technical and non-technical audiences

Analytical mindset with strong problem-solving abilities and sound judgment in prioritizing tasks and managing complex customer needs

Deep curiosity and a growth mindset—comfortable learning and adapting to evolving technologies and detection methodologies

Bachelor’s degree in Computer Science, Information Security, or a related field

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