Full-Time Managed XSIAM Service Tech Lead

• Value Delivery: Deliver white-glove onboarding and ongoing technical guidance for Managed XSIAM customers.
• Collect and analyze customer security data to identify improvement opportunities in detection coverage, alert quality, tenant hygiene, and potential automation use cases.
• Advise customers on best practices for alert tuning, data onboarding, and correlation optimization.
• Drive continuous improvement in customer security posture and measurable time-to-value outcomes.
• Operational Excellence: Manage incoming customer requests, prioritize effectively, and collaborate with the SOC engineering team to ensure timely, high-quality delivery.
• Lead customer touchpoints, including onboarding sessions, security reviews, and proactive engagement meetings.
• Translate complex detection and response concepts into actionable guidance for diverse audiences.
• Collaboration & Enablement: Partner with Unit 42’s SOC engineering, Product, and MDR teams to ensure consistent service quality and cross-functional alignment.
• Collaborate with the SOC engineering team to design and implement automation workflows that enhance detection, response, and reporting efficiency.
• Champion customer needs internally, advocating for enhancements and escalations where needed.
• Contribute to documentation, best practices, and scalable frameworks for the Managed XSIAM service.

What is the last date for applying to the job?

Which countries are accepted for this remote job?