Full-Time Manager, Consulting Services (SASE/NGFW)

As a Manager, Consulting Services, you will lead a distributed team of highly experienced customer-facing consultants and engineers to deliver trusted expertise and drive customer outcomes. You will be instrumental in guiding your team to deliver cutting-edge security solutions while ensuring exceptional service quality, all while aligning with our Professional Services organization's strategic business objectives. This pivotal role demands close collaboration with our sales teams and fostering trusted customer relationships that drive successful security outcomes. You’ll also champion continuous service improvement and collaborate with peer services teams to significantly enhance our clients' cybersecurity posture.This is a highly influential position that blends strategic thought leadership, creative problem-solving, and technical credibility to make a tangible difference.

• Serve as the primary liaison for Professional Services, ensuring service delivery exceeds customer expectations through proactive feedback management and corrective actions.
• Champion a customer-first approach across Global Customer Services teams to improve engagement and satisfaction.
• Ensure your team deeply understands customer technical needs and builds lasting, trusted relationships.
• Partner with Sales to provide strategic input during customer negotiations and ensure smooth collaboration throughout the customer lifecycle.
• Drive accurate resource planning and staffing to meet project milestones and quarterly business targets.
• Participate in Quarterly Service Reviews (QSRs), sharing insights and gathering client feedback.
• Provide clear, timely updates on key activities, escalations, and issues to customers and internal teams.
• Build strong partner relationships focused on aligned goals and shared customer success.
• Oversee team utilization, revenue forecasting, and approvals for timesheets and expenses.
• Contribute to the strategic alignment of Professional Services offerings.
• Lead team operations including hiring, career development, mentorship, and training.

5+ years of experience leading and building high-performing teams of networking and security technologies such as SASE, Next-Generation Firewall (NGFW), and related solutions.

Demonstrated understanding of technical concepts such as internet security concepts, products, and implementation strategies. You should be able to translate this complex information into clear, understandable terms for both technical and non-technical stakeholders.

Demonstrated success in end-to-end project lifecycle management, from pre-sales engagement and SOW creation through project execution and closeout.

Strong track record of cross-functional collaboration, partnering with Sales, Product, and Services peers to deliver aligned customer outcomes.

Recognized for clear, persuasive communication and executive presence, with the ability to influence across all levels of an organization.

Skilled at translating complex technical concepts for diverse audiences, including executives and non-technical stakeholders.

Valued industry certifications like CISSP, PMP, or vendor-specific certifications (e.g., Palo Alto Networks certifications) and strong project management skills are a plus.

Willingness to travel up to 10% for customer engagements and internal business meetings.

Bachelor’s degree in a relevant technical discipline (Computer Science, Information Systems, Electrical Engineering) or comparable professional experience, including military service.

Our Professional Services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale.

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