Full-Time Manager, Customer Service

The Role

We’re looking for a talented and passionate leader to join our management team and help guide our best-in-class, 24/7/365 customer service team. In this role, you’ll be responsible for:

• Team Leadership: Managing a portion of our customer service team, focusing on team performance, growth, and development. You'll be a mentor, coach, and strategist, helping your team achieve excellence in customer service and service request management.
• Operational Excellence: Ensuring the department is appropriately staffed, adheres to quality and service standards, and contributes to our company’s mission of delivering an outstanding end-to-end customer experience. You’ll overseeing hiring, training, scheduling, and the implementation of business strategies.
• Strategic Growth: Collaborating with the management team to support our rapid scaling, bringing innovative ideas to the table, and driving productivity gains across the board. You’ll play a key role in shaping the future of our customer service operations as we continue to expand.

Qualifications

• 5+ years of experience in customer service, with a focus on delivering exceptional results.
• 3+ years of experience managing large, high-volume teams, with a proven track record of driving productivity and quality.
• 8+ years of diverse work experience (We love candidates with unique backgrounds!).
• Experience in a scaling startup environment is a plus, but not required.

Strong Candidates

• Relationship Builders: You excel at cultivating and growing high-level relationships within your team, creating a collaborative and supportive environment.
• Performance-Driven: You have a proven track record of managing performance, quality, and growth in large teams, ensuring that targets are consistently met.
• Innovative Thinkers: You bring fresh ideas and innovative solutions to the table, always looking for ways to improve and streamline processes.