Full-Time Manager, Customer Success Engineers

• Drive the team to in-depth knowledge of the indicators of success.
• Utilize data and your analytical aptitudes to guide changes, updates, and improvements.
• Work closely with the customer CISOs, security architects, security engineers, and development operations teams within mid-to-large enterprises.
• Lead a team of high performance Customer Success Engineers, distributed across LATAM.

• Customer escalation management, triage, prioritize issues, negotiate customer priorities, and manage expectations
• Develop strong relationships with our sales team, customers, partners and internal teams (TAC, Product Management, Engineering)
• Build and lead a team of Customer Success Engineers
• Drive performance metrics - CSAT, renewal rate, upsell/cross-sell identification, reference-ability, adoption, consumption, and customer engagement
• Ensure customers are maximizing their return on investment by implementing and operationalizing Palo Alto Networks solutions to achieve their objectives
• Assist customers in implementing custom integrations and workflows into their SOC

• 8+ years of experience in Customer Success Engineering, Services Delivery, Professional Services, or Consulting
• 3+ years of experience in people management role
• Technical experience in networking or cyber security Industries

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