Full-Time Manager, Security Incident Communications
ServiceNow is hiring a remote Full-Time Manager, Security Incident Communications. The career level for this job opening is Manager and is accepting Atlanta, Georgia based applicants remotely. Read complete job description before applying.
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ServiceNow
Job Title
Manager, Security Incident Communications
Posted
Career Level
Full-Time
Career Level
Manager
Locations Accepted
Atlanta, Georgia
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Job Details
The Manager, Security Incident Communications is responsible for leading clear, timely, and accurate communications during high-pressure security incidents—helping protect ServiceNow’s reputation, meet regulatory requirements, and keep stakeholders informed. This role bridges security, legal, PR, and executive teams to craft incident-specific communication strategies, ensuring alignment, compliance, and a consistent voice across all audiences.
- Develop & Maintain Communication Plans: Create and regularly update comprehensive communication playbooks for various security incident types.
- Coordinate with Incident Response: Partner closely with the incident response team to quickly gather facts, assess the situation, and determine the most effective communication approach.
- Manage Stakeholder Messaging: Share clear updates on incident status, potential risks, and recommended actions.
- Ensure Regulatory Compliance: Collaborate with the Security Legal team to ensure all communications align with GDPR, CCPA, and other relevant regulations.
- Document & Report: Maintain thorough records of all incident communication activities, including timelines, messages, approvals, and stakeholder feedback.
- Post-Incident Improvement: In partnership with the Security Incident Response team, lead after-action reviews to evaluate communication effectiveness and identify opportunities to refine playbooks and processes.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Manager, Security Incident Communications at ServiceNow is
1st of November 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Atlanta, Georgia
] applicants. .
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