Full-Time Manager, Social Experience

As Manager of the Social Experience team, you’ll lead the group closest to our members.

You’ll guide a data-obsessed team of Community Managers, Program Managers, and Social Listening Analysts who build trust and meaningful relationships across social and review platforms.

• Launching community programs on Discord
• Improving response strategy on Facebook
• Uncovering brand insights from Reddit
• Expanding support to emerging platforms

Your team will shape the end-to-end member experience across all social channels.

You’ll play an influential role in crisis response, protecting Chime’s reputation, and forging cross-functional partnerships.

You’ll work in a highly cross-functional role partnering with virtually every team across Chime, but most closely with Marketing, Product, Comms, and Operations.

We are looking for a leader who is comfortable mentoring, growing, and influencing people at varying levels in their career.

At your core, you’re a systems thinker who can design enduring strategies, knowing how to delegate and motivate a widely-scoped team.

In this role, you can expect to:

• Lead and grow a team of widely-skilled individual contributors.
• Influence Chime’s Community Management strategy.
• Be accountable for Chime’s holistic social media and online reviews response strategy.
• Be responsible for providing consistent and meaningful social listening reporting.
• Manage cross-functional relationships with Marketing, Product, Comms, and Operations.
• Be responsible for shaping and driving adherence to metrics and key initiatives of the Social Experience team.

To thrive in this role, you have:

• 5+ years of experience in Operations, Community Management, and/or Social Media Care
• Deep familiarity with social media management platforms
• A deep knowledge of every social media platform and what makes them unique
• Strong analytical acumen
• Obsession for online culture and community
• Ability to navigate ambiguity
• Empathy

What is the last date for applying to the job?

Which countries are accepted for this remote job?