Contractor Medical Customer Service Representative

Responsibilities for the position include the following:

• Provides exceptional phone support: Handles calls from hospitals about billing inquiries in a timely and efficient manner.
• Assists patients effectively: Clarifies patient questions and ensures they receive the information they need.
• Problem-solving champion: Works through issues by pinpointing the root cause, researching solutions, implementing the best option, and escalating unresolved matters when necessary.
• Data entry specialist: Maintains accurate patient records by inputting information into the hospital's computer system.
• Connects callers seamlessly: Routes incoming calls to the most suitable person within the company.

Requirements

• Epic Software experience highly preferred
• Bi-lingual a plus
• Must have worked in a call center and experience in Medical Claims and/or Insurance
• Ability to undergo a criminal background check, Prove ownership of a High School Diploma, GED or Transcripts and complete a drug screen testing (testing for THC as well).
• Have High Speed Internet with a minimal of 50 Mbps Download/20 Mbps Upload Speed - Must be able to hard wire via Ethernet cable.
• Ability to work from home in a quiet setting with no others within earshot, due to HIPAA compliance, including a workspace to accommodate two monitors and a computer.