Full-Time Medical Info Client Manager/Team Lead (German & English)

THE POSITION: Medical Information is a customer-facing function that supports the safe and effective use of pharmaceutical company products.

As part of the Medical Information Contact Center (MICC) team, this position ensures client success by providing oversight of assigned clients, including implementation, ongoing management and meetings. This role understands client needs and ensures deliverables meet expectations.

This position supports hiring, manages, and develops direct reports, mentors junior staff and has team-leading responsibilities.

The role is home office based, and the eligible candidate must hold a valid work permit in the European Union, or the UK. Must speak fluent German and English.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• CLIENT MANAGEMENT: Ensure client success by providing oversight of assigned clients. Act as liaison with client stakeholders. Perform project escalations when client performance requirements are not met. Address client concerns. Manage client invoicing.
• TEAM LEADERSHIP: Mentor junior staff. Provide training. Ensure staff performance and proficiency. Proactively monitor work processes and ensure compliance.
• MEDICAL INFORMATION SUPPORT: Triage and respond to medical information inquiries. Utilize medical information skills to identify, research, and critically evaluate medical literature. Handle requests across multiple channels. Identify adverse events and product complaints. Maintain product knowledge. Medical writing and content development. Staffing at scientific medical affairs booths.
• Miscellaneous projects as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:

Advanced healthcare degree in Life Sciences or equivalent. One to two years of Medical Information and/or pharmaceutical industry experience.

Fluent English and German.

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