Full-Time Medical Information Specialist

• MEDICAL INFORMATION SUPPORT: Respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers.
• Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
• Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.).
• Identify adverse events and product complaints during interactions with customers.
• Coordinate processes necessary for responding to product quality-related complaints.
• Maintain product, therapeutic area, and client-specific requirements knowledge.
• Ensure good documentation, high quality, and excellent customer service.
• Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents and/or work collaboratively with medical writing team to develop these materials.
• Staffing at scientific medical affairs booths.
• On-call responsibilities on an as assigned basis.
• Miscellaneous projects such as market and competitive product research, operational and process improvements, field team training and field liaison support.
• All other duties as assigned.

• Maintain and contribute toward process improvement.
• Maintain and improve customer services.
• Able to work full time and be flexible with work scheduling.
• Travel: Up to 10%.

• Education: Advanced healthcare degree (preferred PharmD or higher).
• Experience and/or Training: Strong clinical background and excellent verbal/written communication skills.

• Education: Advanced healthcare degree (preferred PharmD or higher).
• Licensure: Pharmacist license.
• Experiences in a Contact Center and Pharmaceutical industry environment.
• Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
• Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes. Experience in Drug Information or a specialty area.
• Positive Attitude and Energy, Communication Skills, Innovator, Highly Principled

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