Full-Time Network Engineer II

Apply DescriptionAt R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a talented Network Engineer II to join our team.

We are seeking an experienced and skilled Network Engineer II to join our dynamic team. In this role, you will be responsible for supporting our client’s network infrastructure while maintaining client service level agreements. As a Network Engineer, you will play a crucial role in maintaining the stability, security, and performance of our clients’ networks.

You will work closely with our clients, internal teams, and vendors to ensure successful network operations and provide support and guidance on network management and optimization. This role focuses on managing alerts from both a reactive and proactive perspectives.

1. Handle both end-user and system-generated tickets, ensuring all necessary information and communications are accurately logged and well-organized for both client and internal review.
2. Serve as an escalation point for junior network engineers on the team.
3. Support network solutions for clients, including LAN, WAN, and WLAN environments.
4. Draft and stage recommended network changes following change management processes and approve requested changes for client environments.
5. Provide troubleshooting and problem resolution for network-related issues, ensuring a timely response & resolution with minimal impact on client operations.
6. Collaborate with internal teams to ensure seamless integration of network solutions with other IT infrastructure components, such as servers, storage, and security systems.
7. Conduct network performance monitoring and analysis to proactively identify and address potential bottlenecks or vulnerabilities.
8. Root cause analysis on recurring alerts and issues to implement data-driven solutions for clients.
9. Stay up to date with industry trends and emerging technologies, evaluating their potential impact on network infrastructure, and recommending relevant solutions.
10. Assist in the development and maintenance of network documentation, including network diagrams, configurations, and standard operating procedures.
11. Mentor and provide technical guidance to junior engineers, sharing knowledge and best practices to enhance their skills and expertise.

As a managed service provider, we work with a wide range of technologies and vendors to best align solutions with the needs of our clients. A Broad knowledge of physical and virtual network concepts and technologies is highly desirable.

What is the last date for applying to the job?

Which countries are accepted for this remote job?