Full-Time Network Security Customer Success Engineer

As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations.

This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands SASE technologies, and understands the complex world of cloud eco-systems and integrations.

In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions.

Your Impact:

• Ensure customers are maximizing their return on investment.
• Assist customers in implementing Palo Alto Networks SASE solutions.
• Be the first line of defense in proactively addressing customer needs.
• Serve as a customer advocate in influencing product roadmap.
• Coach customers on how to establish and manage their Cloud Security Change Management program.

Your Experience:

• BS/MS in Computer Science, Electrical Engineering, or related field.
• Minimum 5 years of relevant work experience.
• Understanding SASE architecture and value proposition.
• In-depth understanding of Networking concepts.
• Enterprise-level designing/troubleshooting experience in Routing Protocols.
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP.
• Knowledge of Linux (including BASH and Python scripting).

Skills:

• Strong consulting and project management skills.
• Ability to clearly articulate technical issues.
• Ability to multi-task and work in a fast-paced environment.

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