Full-Time NOC Analyst

• Effectively monitor all devices, platforms, and services within a network environment
• Manage and coordinate NOC team shift coverage
• Provide direction, training, and leadership to NOC staff
• Assist with managing NOC standard process and procedure documentation
• Ensure efficient resolution of service requests and incidents
• Provide timely, accurate, and effective communication on service impacting incidents
• Assist with service-related projects
• Analyze client LANs/WANs, isolate problems, and recommend reconfiguration
• Modify command language programs and network start up files
• Troubleshoot network/user problems
• Prepare network resource reports

• Associate's Degree in Computer Science, Information Systems, Engineering, or related field (or equivalent experience)
• Two (2) years of experience in a computer-related field
• One (1) year of experience in data communications engineering, hardware/software analysis, network administration/management, equipment installation/maintenance, or computer systems administration/management
• Experience with SNMP and RMON based software products
• Knowledge of Ethernet, FDDI and high-speed WANs and routers

• Experience with an IT Network Management and Monitoring system (e.g., SolarWinds Orion)
• Understanding of DNS
• CLI (Command Line Interface)
• SSH Client (e.g., PuTTY)
• Any service desk/ticketing system (e.g., Maximo)
• Cisco TACACS, Aruba ClearPass
• Microsoft Active Directory
• MS Office Suite, Windows/other OS, SharePoint knowledge
• Networking knowledge
• Cisco switching and routing fundamentals. CCNA Routing and Switching Certification is preferred
• TCP/IP stack
• WiFi troubleshooting skills
• Ticketing systems knowledge

• Ability to troubleshoot over the phone
• Ability to multitask
• Ability to prioritize work and work independently
• Ability to focus and respond with appropriate urgency
• Ability to handle stressful situations
• Willingness to learn and improve skills
• Good communication skills
• Attention to detail

• 3rd Shift (Schedule subject to change)
• Must be a US Citizen

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