Full-Time Operations Support Specialist
InPost is hiring a remote Full-Time Operations Support Specialist. The career level for this job opening is Experienced and is accepting Kraków, Poland based applicants remotely. Read complete job description before applying.
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We’re looking for an Operations Support Specialist to our Tech Metrics & Reporting Team to design, implement, and maintain robust analytics solutions that empower strategic planning and operational excellence across our one tech team.
In this role, you’ll develop metrics frameworks, build intuitive dashboards, and deliver insights that drive data-informed decision-making at every level of the organization.
- Data Analysis & Reporting Collect, analyze, and interpret data from various tech systems. Create accurate, insightful reports and dashboards using Power BI and Excel to support data-driven decisions.
- Metrics Framework Development Design and manage multi-level metrics frameworks, including KPIs for strategic, operational, and development performance. Automate data collection from tools like Jira, SonarQube, and CI/CD platforms.
- Dashboard & Visualization Build interactive dashboards tailored to different stakeholder needs—from executive-level summaries to operational views for tech teams.
- Data Integration & Automation Integrate data from multiple sources and maintain reliable data pipelines. Automate reporting processes and ensure data quality and consistency.
- Stakeholder Collaboration Work closely with tech domain owners and leadership to understand analytics needs, deliver insights, and support strategic planning.
- Process Improvement & Documentation Continuously improve analytics processes, adopt new tools and best practices, and maintain clear documentation for metrics and reporting solutions.