Full-Time Operations Technician II

Brightspeed is seeking an Operations Technician III to join our team, responsible for monitoring, maintaining, and managing networks.

Duties Include:

• Monitoring, maintaining, and managing networks
• Opening trouble tickets and resolving network element connectivity issues with field operations and other groups
• Leading equipment and facility repair
• Proficient in Ethernet routers/switches
• Following MOPs, anticipating problems, and taking corrective action proactively
• Understanding and researching technical issues through vendor documentation
• Understanding telecom, network topology, and repair procedures
• Working with minimal supervision in NOC environment
• Communicating effectively with peers, other NOC centers, off-net providers, and internal customers using oral, written, and presentation skills, including proficiency in Microsoft Office
• Maintaining excellent acknowledgement and response time to alarms and customer calls
• Providing high-quality documentation of network failures and maintenance activity
• Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations
• Managing and correlating multiple trouble reports
• Managing and guiding restoration bridges or calls to facilitate fixes with other teams
• Providing direct support to technicians in restoration activities associated with alarm and/or outage conditions of managed elements
• Providing follow-up and closure of assigned trouble tickets
• Knowledge of: Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning, and other support systems is a plus
• Making port and IP assignments from connection requests
• Fulfilling connection requests by configuring and testing ports
• Migration work that may start inside a maintenance window
• Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet)

Qualifications:

• 3+ years of related experience
• Experience with Cisco, Juniper, and Nokia platforms
• Layers 2 & 3 switch and router configuration and troubleshooting
• Experience with isolation of telecom equipment trouble
• Advanced customer service, organizational interaction, and teamwork skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong communication (oral and written), customer service, organizational, and multitasking skills

Bonus Points:

• Telecom/Cable/Internet Service Provider industry IP NOC experience
• Cisco or Junos Certification
• RS232 and X.25 experience
• VRF, OSPF, BGP experience

What is the last date for applying to the job?

Which countries are accepted for this remote job?