Full-Time Optimization Analyst

About Us: We are part of a forward-thinking Global Learning and Development organization dedicated to providing efficient process solutions to our program owners. Our team is composed of enthusiastic professionals who strive to excel and deliver exceptional results. Join us!

What you get to do:

• Developing Airtable bases (sometimes heavy in automation)
• Configurations in the ServiceNow platform
• Process evaluation and optimization
• Data management (including pivots and design formatting)
• Conceptualizing LMS integrations
• Operationalizing in Cohort management tools
• Stakeholder and relationship management
• Conducting consultations and needs analysis

To be successful:

• Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Automation mindset and determination for making things easier
• Experience with Javascript for database automation
• Knowledge about traditional project management principles and frameworks
• Experience conducting requirements gathering and developing documentation
• Proficient with process improvement methodologies
• Data management principles; proficiency with analytics
• Excellent communication and customer service skills
• Experience in L&D is a plus
• Adaptable to change, tools, and process

Tools Experience:

• Airtable
• Excel
• SmartSheet
• Miro
• LucidChart
• Project management tracking and Gantt charts
• LMS and cohort management tools
• ServiceNow platform

Work Personas:

• Flexible
• Remote
• Required in office

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