Full-Time Optimization Analyst

About Us: We are part of a forward-thinking Global Learning and Development organization dedicated to providing efficient process solutions to our program owners – we help them find the best way to get things done! Our team is composed of enthusiastic professionals who strive to excel in their endeavors and deliver exceptional results. Join us and be a part of a dynamic and collaborative environment where your skills and expertise will be valued and celebrated.

What you get to do in this role:

• Developing Airtable bases (sometimes heavy in automation)
• Configurations in the ServiceNow platform
• Process evaluation and optimization
• Data management (including pivots and design formatting)
• Conceptualizing LMS integrations
• Operationalizing in Cohort management tools
• Stakeholder and relationship management
• Conducting consultations and needs analysis

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
• An automation mindset and determination for making things easier
• Experience with Javascript for database automation
• Knowledge about traditional project management principles and frameworks
• Experience conducting requirements gathering and developing that documentation
• Knowledgeable with process improvement methodologies
• Data management principles; proficiency with analytics
• Excellent communication and customer service skills
• Experience in L&D is a plus
• Be adaptable; to change, tools, process, etc

Tools experience:

• Airtable
• Excel
• SmartSheet
• Miro
• LucidChart
• Project management tracking and Gantt charts
• LMS and cohort management tools
• ServiceNow platform

What is the last date for applying to the job?

Which countries are accepted for this remote job?