Full-Time Packaging Technical Services Specialist

• Collaborate with R&D and sales teams to support new product introductions and resolve client concerns
• Travel to client locations to investigate performance issues and provide corrective resolution
• Advise clients on improved methods
• Conduct product trials and product testing
• Coordinate travel to accounts to conduct machine audits
• Troubleshoot existing problems and provide cost-effective solutions
• Maintain detailed records of service calls and technical reports
• Collaborate with client Technical Project Managers on analyzing vendor designs
• Interact with customers, suppliers, vendors, and division personnel regarding quality and production issues
• Assist in the development of procedures and techniques for reducing process variation
• Assist manufacturing personnel in establishing standards of quality
• Identify cost-saving opportunities

• 4 Year / Bachelors Degree in Mechanical Engineering, Industrial Engineering, or Related field.
• 5+ years Hands-on experience in a technical support role within the folding carton or packaging industry.
• Mechanical skills/experience setting up equipment, running troubleshooting trials
• Advanced training or experience in cGMPs, and ISO
• Ability to understand and interpret federal regulations and company operating procedures
• Experience operating packaging equipment is preferred
• Knowledge of PC systems and Microsoft Office Suite (Word, Excel) required
• Excellent written and verbal communication skills.

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