Full-Time PAM Operations & Service Delivery Manager - Remote

• Ensure stability, security, and compliance of PAM platforms through regular patching, upgrades, monitoring, and vulnerability remediation across OS, DB, and application layers.
• Validate system functionality, integrations, and controls, escalating complex issues and partnering with SMEs for testing and enhancements.
• Provide Tier 1/Tier 2 support and oversee incident escalation to maintain operational continuity.
• Manage privileged account onboarding/offboarding and daily service delivery, ensuring alignment with PAM standards and compliance requirements.
• Implement service changes, secret management processes, and PAM controls across on-prem and cloud environments (AWS, Azure, GCP).
• Support audits and governance by maintaining documentation, tracking KPIs, and collaborating with capability managers to improve usability and business alignment.

• 7+ years of experience in IT operations, cybersecurity, or identity and access management, with at least 3+ years in PAM operations and service delivery.
• Experience managing teams, driving roadmaps, and delivering KPIs.
• Demonstrated hands-on experience with CyberArk PAM solutions (PAS, EPM, Conjur, WPM).
• Knowledge of PAM concepts, access control models, and regulatory frameworks (e.g., SOX, PCI-DSS, GDPR, HIPAA).
• Familiarity with IT service management (ITSM) frameworks and tools (e.g., ServiceNow, Jira) for ticketing, incident, and change management.
• Relevant certifications such as CyberArk Trustee/Defender/Sentry/Guardian, CISM, CISSP, ITIL, or cloud certifications (AWS/Azure)

What is the last date for applying to the job?

Which countries are accepted for this remote job?