Full-Time Partner Support Engineer

CyberArk Partner Support Engineers provide front-line technical support for the company’s worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Access Management solutions and resolve customer technical problems.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting.
• Document all technical inquiries and develop/review content for knowledge sharing.
• Work directly with global support colleagues, security services, sales, operations, and administration.

Requirements:

• At least 5-7 years’ experience in Technical Support or a similar position.
• 3+ years of experience at a SaaS or security vendor in a consultancy or advisory role.
• Understanding of complex systems.
• Strong technical troubleshooting skills and problem-solving.
• Excellent communication skills and a passion for providing world-class service.
• Experience supporting enterprise-level customers.
• Ability to learn products and technologies.
• Ability to work independently and as part of a team.
• Excellent time management, decision-making, prioritization and organization skills.

Salary: $83,000 – $115,000/year, plus commissions or discretionary bonus.

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