Contractor Patient Care Coordinator

Job Highlights

• Contract: Independent Contractor
• Schedule: Monday to Friday, 9 AM to 6 PM Pacific Standard Time with an hour unpaid break
• Remote position

Scope

• Handle a few phone calls per day
• Manage a high volume of text messages, responding within 5 minutes
• Collaborate with a team of 14, including doctors, nurses, and health coaches
• Adapt to the company’s communication style

Responsibilities

• Manage patient communications via texts, chats, phone calls, and emails
• Respond promptly to patient inquiries, ideally within five minutes
• Schedule appointments and assist with basic patient requests
• Provide information about weight loss programs and medications
• Maintain a personable and empathetic communication style
• Follow up on patient concerns and escalate issues when necessary
• Assist with administrative tasks related to patient care
• Utilize communication tools such as Slack, Charm, and Zoho

Requirements

• Excellent written and verbal communication skills in English
• Fast learner with strong follow-through capabilities
• Ability to type quickly and accurately
• Proficiency in using communication tools such as Slack, Charm, and Zoho
• Strong multitasking abilities and attention to detail
• Customer service experience preferred
• Basic understanding of medical terminology related to weight loss (training provided)
• Reliable internet connection and quiet work environment

Benefits

• Permanent work from home
• Immediate hiring
• Steady freelance job

Candidates must have their own computer and internet connection and will handle their own benefits and taxes. Professional fees are on hourly rates and depend on performance.

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