Full-Time Patient Services Representative

EQUIP Health is hiring a remote Full-Time Patient Services Representative. The career level for this job opening is Entry Level and is accepting USA based applicants remotely. Read complete job description before applying.

EQUIP Health

Job Title

Patient Services Representative

Posted

Career Level

Full-Time

Career Level

Entry Level

Locations Accepted

USA

Job Details

About Equip: Equip is a virtual eating disorder treatment program. They offer a dedicated care team (therapist, dietitian, physician, peer & family mentor) and are partnered with major insurance plans. Equip is a fast-growing health-tech startup.

About the role: The Patient Service Representative manages patient inquiries (phone, email, web). Responsibilities include providing program info, discussing insurance/finances, routing inquiries to specialists, documenting calls in a CRM. The ideal candidate is organized, multi-tasking, and comfortable in a dynamic environment with evolving processes.

Responsibilities:

  1. Answering inquiries and routing to appropriate departments.
  2. Collecting patient info and inputting data.
  3. Scheduling and reminding patients of appointments.
  4. Resolving patient requests, effectively handling complex issues while maintaining a positive customer experience.

Requirements:

  • 2+ years of call center/customer service experience.
  • Experience with high-volume inbound calls.
  • Strong communication and collaboration skills.
  • Strong organizational skills.
  • Comfort in a fast-paced, evolving startup environment.

Bonus: Experience in healthcare, health-tech startups, mental health, or remote work is a plus.

Hours: Monday - Friday, 8:00 AM - 5:00 PM

Physical Demands: 100% remote; stationary position; use of standard office equipment.

FAQs

What is the last date for applying to the job?

The deadline to apply for Full-Time Patient Services Representative at EQUIP Health is 13th of January 2025 . We consider jobs older than one month to have expired.

Which countries are accepted for this remote job?

This job accepts [ USA ] applicants. .

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