Full-Time Primary Support Engineer

CyberArk Primary Support Engineers provide multiple channels of technical assistance to ensure customers securely and properly use their Machine Identity Security products.

Comfortable with occasional early morning or late work and rotating on-call work, including weekends.

Technical support of customers purchasing and using Machine Identity Security products.

Assist in the design of technical solutions for customers based on CyberArk's Venafi and partner products and technology.

Work closely with the Sales team to ensure cohesive product and services solutions.

Communicate proactively with customers about problems and record all customer interactions in our CRM system.

Assist customers in performing the installation and customization of Venafi products in their environment.

Establish and maintain effective working relationships with clients.

Work effectively with QA and development to troubleshoot and resolve complex product issues.

Travel up to 20% within the US (or internationally, if needed).

Help create and deliver product training.

Help write product knowledge base.

Ideal Team Member Skills:

• Enterprise-level troubleshooting and Support experience
• Public Key Infrastructure (PKI) including technology, standards, and implementations
• Securing Internet applications, e.g., cryptography, standards, techniques
• Understanding of large network design, layout, and operations
• Directory technologies and standards, e.g., LDAP, Active Directory
• Database (MS SQL/MySQL) experience, including the ability to write queries
• Excellent presentation, verbal, and written communication skills
• Experience using CyberArk's Venafi products
• Experience with web application technology (MQ, Mainframe, WebSphere, IIS, F5s) environments
• Understanding of web application design and implementation
• Basic scripting or coding understanding (Bash, PowerShell, C#, Python)
• Experience working with APIs
• Experience working with complex computing systems
• Direct security or systems management industry experience
• CISSP or other security certificates

Plus Factors:

• Bachelor's degree

Salary Range: $69,000 - $96,000/year, plus commissions or discretionary bonus. Base pay may vary.

Benefits: Medical, dental, vision, financial, and other benefits are included.

Note: CyberArk is an Equal Opportunity Employer. We are unable to sponsor or take over sponsorship of employment Visas at this time.

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