Full-Time Principal Escalation Engineer
Palo Alto Networks is hiring a remote Full-Time Principal Escalation Engineer. The career level for this job opening is Experienced and is accepting Charlotte, NC based applicants remotely. Read complete job description before applying.
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Palo Alto Networks
Job Title
Principal Escalation Engineer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Charlotte, NC
Salary
YEAR $147000 - $237500
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Job Details
This is a highly visible, senior level position on a small but growing team. The ideal Principal Engineering Escalation Engineer will bring a mix of customer management and broad/deep technical skills related to telecommunication equipment and Internet traffic. A background in troubleshooting or designing modern networks, a good understanding of the behaviors of Internet applications and protocols and strong command of English are the starting points for success in this role.
This Engineering Escalation role is positioned to intercept and assist or drive technical escalations that come to the executive level in engineering.
Your Responsibilities:
- Speak with executive levels at customers.
- Discuss the situation.
- Explain the root cause or progress toward it.
- Provide status internally.
- Address technical questions during customer interactions.
Required Skills:
- Configuring and troubleshooting dynamic routing protocols (BGP and OSPF primarily)
- L1-L3 (ISO model) troubleshooting
- Broad understanding of and ability to analyze and troubleshoot Internet applications and protocols
- Troubleshooting VPNs (IPSec and SSL tunnels)
- Pcap analysis (via Wireshark and other tools)
- Hardware troubleshooting for telecommunications equipment
- C, C++ and python programming languages(Good to have)
Experience:
- BE /B.tech or equivalent technical graduation is mandatory or equivalent military experience required
- Career level experience in support service, technical support or similar troubleshooting related role
- Technical lead in area of expertise related to cyberspace equipment vendor or network security organization
- Able to explain complex technical issues to non-technical people
- Able to have open discussions on network design, network security and related technical topics
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Principal Escalation Engineer at Palo Alto Networks is
26th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Charlotte, NC
] applicants. .
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