Full-Time Principal Platform Architect - TMT
ServiceNow is hiring a remote Full-Time Principal Platform Architect - TMT. The career level for this job opening is Experienced and is accepting Addison, Texas based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Principal Platform Architect - TMT
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Addison, Texas
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Job Details
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes.
The Customer Outcomes Principal Platform Architect is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes.
Responsibilities:
- Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
- Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
- Provide a variety of knowledge across multiple workflows
- Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
- Translate goals to outcomes into a customer roadmap
- Translate business information and technical requirements into an architectural blueprint to achieve complex goals
- Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
- Manage technical governance, and a delivery operating model and governance
- Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
- Support the sales effort by scoping and estimating the engagement and change orders
- Be an active contributor of leading practices and expertise related to the ServiceNow platform
- Maintain skills / certifications on relevant technologies and workflows
- Support the professional development of others through mentoring
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
12+ years progressive experience as part of a professional services organization; or equivalent education/experience
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Principal Platform Architect - TMT at ServiceNow is
3rd of January 2026
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Addison, Texas
] applicants. .
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