Full-Time Prisma Browser Deployment Specialist

• Proactively Drive Technical Deployment: Execute the complete technical lifecycle of PAB implementation, including secure tenant setup and complex Identity Provider (IdP) integrations.
• Translate Strategy to Security Policy: Convert customer business and security designs into practical, effective PAB configurations, focusing on access controls, data loss prevention (DLP) rules, and web security policies.
• Drive Adoption: Guide customers through the secure and large-scale deployment of the PAB extension/client to end-user devices using various enterprise deployment methods (e.g., GPO, MDM).
• Be a Proactive Technical Advisor: Serve as the go-to expert for PAB best practices, advanced feature utilization, and performance tuning.
• Resolve Complex Escalations: Act as the primary technical escalation point, performing deep-dive root cause analysis and coordinating across Support, Engineering, and Product teams for timely resolution.
• Document and Transfer Knowledge: Create high-quality, customer-specific "as-built" documentation and deliver comprehensive operational training and knowledge transfer to customer administrators.
• Advocate for the Customer: Capture and translate valuable field feedback into actionable feature requests.
• Maintain expert-level understanding of Prisma Access Browser.

• 8+ years of experience required in a hands-on, technical, customer-facing role.
• Proven track record of proactive engagement.
• Expert-level knowledge of core networking concepts (TCP/IP, DNS, HTTP/S) and enterprise security principles (Zero Trust, SASE, Firewall, Proxy, VPN).
• Demonstrated ability to independently lead and execute complex technical projects in customer environments.
• Advanced analytical and troubleshooting skills with a methodical approach to identifying, diagnosing, and resolving technical issues (Root Cause Analysis).
• Exceptional verbal and written communication skills.
• Experience with Identity and Access Management (IAM) and authentication protocols, specifically integrating solutions with IdPs like Azure AD or Okta using SAML 2.0.
• Familiarity with cloud and SaaS security architecture.
• Knowledge of Prisma Access deployment, architecture, and traffic flows.

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