Contractor Product Support Agent

ClassDojo's mission: Empowering every child's learning journey. Our platform connects teachers, students, and families globally. The Customer Experience (CX) Team seeks Product Support Agents for the 2025 Back-to-School season (June-October).

Role Overview:

Provide exceptional support to parents, teachers, and school leaders navigating the ClassDojo platform.

• Address inquiries and concerns via email.
• Offer support as a trusted guide for educators and parents.
• Achieve 100% accuracy and satisfaction in each interaction.
• Adapt quickly to evolving platform and processes.
• Collaborate to enhance support resources.
• Build strong customer relationships with empathy and understanding.

Qualifications:

• Teaching experience: Ideal, understanding educator challenges and providing tailored solutions.
• Strong communication skills: Clearly articulating solutions and adapting to various audiences.
• Quick learner: Efficiently mastering new technologies and problem-solving.
• Problem-solving aptitude: Deeply understanding user perspectives for personalized solutions.
• Strong teamwork and adaptability: Essential for navigating evolving issues and collaborating successfully.
• Passion for supporting education: Driven by ClassDojo's mission to provide every child with a positive learning experience.

Logistics:

• Remote position in the USA.
• Full-time availability (16 weeks: June 26 - October 17, 2025)
• 3-week paid training.
• Flexible schedule accommodating up to 5 hours of overtime weekly.
• Preferred shifts: 8AM-5PM ET, 10AM-7PM ET, Noon-9PM ET.
• Willingness to work up to one weekend day in August and September.
• Mac laptop provided.
• Strong, reliable, and private internet connection required.
• Hourly contract rate of $25 USD.

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