Contractor Program Manager, Credit Card Conversions

• The ideal candidate brings strong expertise in both debit and credit card processor conversions, deep understanding of card operations, and experience managing cross-functional workstreams through complex migration timelines.
• This role requires proactive leadership, hands-on execution, and continuity across both conversions.

• Lead the end-to-end execution of debit and credit card processor conversions, ensuring alignment across business, operations, technology, and vendor teams.
• Guide the project through discovery, workflow mapping, planning, readiness, testing, and cutover weekends.
• Manage cross-functional workstreams, ensuring clear roles, responsibilities, timelines, and dependencies.
• Coordinate with external processor and services organizations, including Velera (PSCU/Co-op), FIS, Fiserv, and other card processing partners as relevant.
• Partner with the credit union’s internal stakeholders to assess readiness, integration points, risks, and operational impacts of both conversions.
• Drive the migration of payment and card-processing functions from the current processor to the new platform (Symcor).

• Core system integration
• Issuer and cardholder impacts
• Data mapping and file processing
• Testing cycles and certification
• Mock conversions and cutover rehearsals

• Support command center operations and issue escalation during conversion weekends.
• Maintain continuity and leadership across both conversions to ensure strategic alignment and a smooth handoff to post-conversion support teams.

• Minimum 5+ years of program management experience leading both debit and credit card processor conversions.
• Hands-on experience working with major platforms such as Velera (PSCU/Co-op), FIS, Fiserv, or similar issuer processing environments.
• Strong understanding of core banking platforms, card operations, and payment ecosystem players.
• Demonstrated success migrating issuer portfolios from one processor to another — ideally multiple conversions.
• Expertise in cross-functional program delivery, risk management, issue resolution, and stakeholder communication.
• Prior experience of working with or supporting credit unions strongly preferred.

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