Full-Time Project Success Analyst (Japanese)

The Project Success Analyst will manage and oversee online research projects, developing and growing customer relationships. They will be the primary client contact.

Key Responsibilities:

• Ensure customer satisfaction by enabling project delivery.
• Support client growth strategies.
• Troubleshoot client concerns.
• Communicate effectively with clients.
• Assist in upsell opportunities.

Required Qualifications:

• BA/BS Degree
• Minimum 2 years of customer-facing experience with proven ability to manage complex projects under tight deadlines.
• High-quality written and oral communication skills in English and Japanese.
• Proficient in Microsoft Excel and Google Suite.
• Strong work ethic, self-motivated mindset, and drive to achieve goals.
• Ability to handle client calls professionally.
• Detail-oriented, self-starter, eager to learn.
• Accountable, providing proactive feedback.
• High-speed internet connection.

Preferred Qualifications:

• Knowledge of the online market research ecosystem.
• Knowledge of programmatic sampling.

What is the last date for applying to the job?

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