Full-Time QA Engineer (Full-Stack Support)
Nexxt Intelligence is hiring a remote Full-Time QA Engineer (Full-Stack Support). The career level for this job opening is Experienced and is accepting Toronto, Canada based applicants remotely. Read complete job description before applying.
Nexxt Intelligence
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
QA Engineer (Full-Stack Support) Remote Role, Anywhere in Canada
The OpportunityWe are seeking a versatile, client-focused QA Engineer (Full-Stack Support) who thrives at the intersection of technical support and quality assurance for SaaS products. This hybrid role is ideal for someone comfortable with at least part of our technology stack—including Typescript/ES6, Python, AWS services, SQL and noSQL databases—who also excels at providing empathetic, proactive client support and detailed, meticulous quality assurance.
What You’ll Do
- Provide first-line technical support to clients, diagnosing and resolving issues with professionalism and urgency
- Collaborate closely with developers to test new features rigorously—both manually and through automation
- Develop, maintain, and expand our automated testing frameworks
- Write clear, comprehensive technical documentation and client-facing knowledge base articles
- Participate in triage sessions and contribute to ongoing platform improvements based on client feedback and QA findings
- Communicate effectively with clients, ensuring their questions and concerns are addressed promptly and clearly
- Help maintain and improve internal QA processes and testing standards
What We’re Looking For
- Professional experience in software quality assurance, engineering, or technical support
- Demonstrable proficiency with Typescript/ES6
- Familiarity with React, Node, AWS Services, SQL, Python
- Experience in planning, organizing, and executing comprehensive manual testing
- Familiarity with specific unit-testing / E2E testing frameworks like Playwright, Jest/Mocha, Cypress, etc.
- Detail-oriented mindset with a strong passion for delivering high-quality products and exceptional client support
- Solid troubleshooting skills and ability to effectively communicate technical concepts to clients of varying technical proficiency
- Experience with automated testing tools/frameworks considered a strong plus
- Excellent written and verbal communication skills
- Self-motivated, proactive, with a collaborative team spirit
- Ability to manage multiple priorities and deadlines
- Familiarity with software development lifecycles and agile methodologies