Full-Time Quality Analyst
Turnitin, LLC is hiring a remote Full-Time Quality Analyst. The career level for this job opening is Experienced and is accepting UK, Remote based applicants remotely. Read complete job description before applying.
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Turnitin, LLC
Job Title
Quality Analyst
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
UK, Remote
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Job Details
Assist the Quality Team Lead in ensuring consistency of quality reviews across the Turnitin Assessment Technical support team, nearshore and offshore business partners.
Key Responsibilities and Outputs:
- Accurately measure and record individual and team quality performance using current QA Scorecard and Key Performance Indicators (KPIs).
- Assist in staff inductions, setting quality expectations within the Assessment Technical Support team, and nearshore and offshore business partners.
- Provide feedback of quality reviews and identify training and coaching needs to the Quality Team Lead.
- Identify trends in individual and team quality over time, as well as trends with nearshore and offshore Business Partners.
- Assist with quality calibration sessions within the Turnitin Assessment technical support teams.
- Document processes and procedures and proactively identify improvements.
- Identify opportunities for improvements in quality and overall support experience across the Turnitin Assessment Technical support team and with nearshore and offshore business partners.
- Carry out an agreed number of quality reviews on a monthly basis for the Turnitin Assessment Technical support team and nearshore and offshore business partners.
- Assist in projects within the Turnitin Assessment Technical support team to improve quality results.
- Assist Quality Team Lead on delivery of OKRs set for the Quality, Knowledge & Training team.
- Assist in the upkeep of the case quality review form, ensuring that this evolves in line with the needs of the team.
- Monitor quality performance at team and individual level – share with Quality Team Lead.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Quality Analyst at Turnitin, LLC is
15th of May 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
UK, Remote
] applicants. .
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