Full-Time Quality Assurance Consultant
ServiceNow is hiring a remote Full-Time Quality Assurance Consultant. The career level for this job opening is Experienced and is accepting Atlanta, Georgia based applicants remotely. Read complete job description before applying.
ServiceNow
Job Title
Posted
Career Level
Career Level
Locations Accepted
Share
Job Details
We are seeking a Quality Assurance (QA) Consultant to join the NowNext CRM Execution Team. In this role, you will ensure that our AI-powered, end-to-end CRM solutions meet the highest standards of quality, reliability, and business value.
Key Responsibilities
- Test Strategy & Planning: Define and maintain test plans, scripts, and acceptance criteria. Ensure test coverage across functional, integration, regression, performance, and AI agent workflows.
- Execution & Quality Assurance: Perform hands-on functional, integration, and regression testing of ServiceNow configurations and integrations. Validate AI agent use cases. Document defects, track resolution, and retest fixes.
- Collaboration & Customer Support: Partner with Business Process Consultants to ensure acceptance criteria reflect business outcomes. Support customer UAT planning and execution.
- Continuous Improvement: Capture lessons learned and contribute to test accelerators, reusable templates, and delivery playbooks. Promote a “quality-first” culture.
To be successful in this role you have:
- 3–5+ years of software testing or QA experience in CRM/CSM/ERP implementations.
- Strong understanding of CRM processes (sales, order management, CPQ/CLM, customer service, field service).
- Hands-on experience with functional, integration, and regression testing for SaaS/enterprise platforms.
- Familiarity with at least one major CRM/workflow platform: Salesforce, Pega, ServiceNow, Dynamics, Oracle, or SAP.
- Strong analytical and problem-solving skills.
Preferred
- ServiceNow or Salesforce/Pega equivalent certifications.
- Experience with test automation tools.
- Familiarity with AI/GenAI testing approaches.
- Experience in telecom, financial services, insurance, or public sector industries.
Success in this Role Looks Like
You deliver thorough test coverage that ensures customer confidence in solution quality. You detect and help resolve defects early, reducing rework and accelerating delivery. Customers complete UAT successfully with minimal issues, enabling on-time go-lives.