Full-Time Quality Assurance Engineer

We are seeking a Quality Assurance Engineer to join a project with Miratech's trusted global partner. The role focuses on testing Conversational AI applications, including chatbots and voicebots.

Responsibilities:

• Preparing functional test cases and corresponding test data.
• Conducting call routing and skill-based testing.
• Ensuring high attention to detail and delivering quality results with a strong work ethic.
• Collaborating effectively within a team and communicating clearly.
• Identifying, assessing, and managing project risks proactively.
• Supporting and managing multiple projects and deadlines simultaneously.
• Providing occasional evening or weekend support during system deployments.

Requirements:

• 5+ years of IT experience.
• 3+ years of experience in testing Genesys IVR applications and Conversational AI solutions.
• 3+ years of hands-on experience with IVR testing tools (CYARA Velocity, CYARA Virtual Agent, CYARA Cruncher).
• Proficient in Text-to-Speech (TTS) augmentation, SSML tags, and audio augmentation techniques.
• Skilled in functional test case creation and test data preparation.
• Experience working with Splunk for query execution and log validation.
• Expertise in call routing and skill-based routing testing.
• Strong attention to detail, proactive work ethic, and results-driven approach.
• Excellent communication and interpersonal skills.
• Proven ability to identify, assess, and manage risks.
• Capable of handling multiple projects and deadlines simultaneously.
• Flexibility to provide evening/weekend support during system deployments.

Nice to have:

• Python experience.

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