Full-Time Quality Assurance Officer

The Quality Assurance Officer plays a vital role in managing risks related to medical services in a virtual healthcare setting.

Responsibilities include:

• Analyzing data to identify trends, risks, and areas for improvement.
• Reviewing customer interactions and feedback to ensure adherence to standards.
• Providing real-time compliance performance insights to senior management.
• Maintaining expertise in regulatory requirements and telehealth risks.
• Implementing risk mitigation strategies with the Quality Lead.
• Assisting with legal matters and third-party information requests.
• Conducting regular audits and providing recommendations.
• Tracking and reporting on key compliance and risk metrics.
• Supporting senior management with compliance reporting and insights.
• Delivering on individual and departmental OKRs & KPIs.
• Driving continuous improvement in compliance and quality standards.

Requirements:

• 3+ years' experience in compliance and risk, preferably in healthcare or clinical settings.
• Experience with quality assurance frameworks, ideally in healthcare or telehealth.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication skills and relationship-building abilities.
• Ability to work independently and manage daily tasks effectively.
• Proactive, strategic thinking in risk management.
• Strong teamwork and collaboration in multidisciplinary settings.
• Prioritization skills to meet deadlines.
• Experience with investigations and corrective actions.
• Project management and coordination expertise.
• Qualifications in health, health sciences, or related field are beneficial.

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