Full-Time Quality Assurance Officer
Montu is hiring a remote Full-Time Quality Assurance Officer. The career level for this job opening is Experienced and is accepting Sydney, Australia based applicants remotely. Read complete job description before applying.
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Montu
Job Title
Quality Assurance Officer
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Sydney, Australia
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Job Details
We’re looking for a second Quality Assurance Officer to join our Clinical Governance team and help set new standards in virtual healthcare. You’ll play a key role in ensuring our practitioners deliver care that’s safe, ethical, and fully compliant with NSQHS, prescribing laws, and telehealth privacy standards. You’ll work closely with clinical data, AI-assisted tools, and cross-functional teams to run regular audits, surface insights, and support improvements to our quality systems. This is a great opportunity for someone with a strong background in healthcare quality or compliance to shape the future of virtual care in Australia.
What you’ll be doing
- Run monthly and quarterly audits of clinical activities — including prescribing, documentation, credentialing, and patient consent.
- Monitor practitioner conduct and flag potential issues using AI filters and Patient Management System (PMS) alerts.
- Maintain accurate records of audits, follow-ups, and resolutions.
- Identify recurring issues and escalate risks to senior leaders and the Clinical Governance team.
- Support investigation and improvement projects related to adverse events, privacy breaches, or patient complaints.
- Collaborate with Clinical Ops and Product teams to embed QA insights into workflows and tools.
- Contribute to the development of QA systems — including checklists, dashboards, and benchmarks.
- Assist with internal and external reporting, including compliance dashboards and management summaries.
- Stay on top of privacy, prescribing, and telehealth regulations to keep Montu ahead of the curve.
Skills and Experience
- 3+ years in a quality assurance, clinical auditing, or compliance role — ideally in healthcare, digital health, or a regulated clinical setting.
- Strong understanding of clinical governance frameworks (bonus if you know NSQHS inside out).
- Confident reading and interpreting clinical documentation against formal standards.
- Experience with digital systems — whether that’s PMS tools, AI filters, or compliance dashboards.
- Excellent written communication — able to turn complex findings into clear reports and recommendations.
- Analytical thinker with high attention to detail and solid professional judgement.
- Comfortable working independently and collaborating across teams.
- Knowledge of virtual care models and a commitment to driving safe, high-quality patient outcomes.
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Quality Assurance Officer at Montu is
11th of September 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Sydney, Australia
] applicants. .
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