Full-Time Quality Assurance Specialist I
Experian is hiring a remote Full-Time Quality Assurance Specialist I. The career level for this job opening is Entry Level and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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QA Specialist I will ensure Implementation Support Teams follow established protocols and standards. Review implementation, integration, and configuration provided by Implementation teams for multiple products, including evaluating and setting up client rules and interfaces. Refine and deliver quality assurance testing (QA) to ensure high standards of service.
Responsibilities:
- Quality Assurance Testing: Oversee and refine QA testing processes to ensure quality and reliability of support services.
- Support Evaluation: Review implementation and support services provided by Implementation teams; ensure processes followed and every aspect of implementation works as intended.
- Ticket Tracking Systems: Respond to internal and external requests at multiple support ticket tracking systems at SLA required.
- Product Support: Analyze client change requests related to all Experian Health's Products, ensuring sufficient information submitted and configurations updated accordingly.
- Analytical Capabilities: Assess logical expressions, configuration settings, and data integrations involved with a product implementation.
- Documentation and Reporting: Maintain detailed records of compliance reviews and QA testing results, and report findings to relevant partners.
- Internal Meetings: Participate in internal meetings.
- Protocol Adherence: Follow protocols and overall rules for the team.
Qualifications:
- Experience with quality assurance or automated testing.
- Experience in healthcare is helpful.
- Independent problem-solving and self-direction are critical.
- Ensure accuracy while addressing different tasks upon request.
- Proficiency in English (must pass English assessment).
- Familiarity with Microsoft Excel (can perform complex functions), certification.
- Familiarity with Visio and flowchart logic.
- Familiarity with Boolean logical expressions.
Additional Information:
- Permanent home-based role in Costa Rica.
- No Visa sponsorship or relocation available.