Full-Time Quality Assurance Specialist I
Experian is hiring a remote Full-Time Quality Assurance Specialist I. The career level for this job opening is Entry Level and is accepting Heredia, Costa Rica based applicants remotely. Read complete job description before applying.
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The QA Specialist I will ensure that the Implementation Support Teams follow established protocols and standards. You will report to Experian Health.
You will review the implementation, integration, and configuration provided by the Implementation teams for multiple products, including the evaluation and setting up client rules and interfaces.
The QA Specialist I will help refine and deliver quality assurance testing (QA) to ensure high standards of service.
Responsibilities:
- Quality Assurance Testing: Oversee and refine QA testing processes to ensure quality and reliability of support services.
- Support Evaluation: Review implementation and support services provided by Implementation teams, ensuring all processes were followed and every aspect of an implementation works as intended.
- Ticket Tracking Systems: Respond to internal and external requests at multiple support ticket tracking systems at SLA required.
- Product Support: Analyze client change requests related to all Experian Health's Products, ensuring sufficient information is submitted and configurations are updated accordingly.
- Analytical Capabilities: Assess the logical expressions, configuration settings, and data integrations involved with a product implementation.
- Documentation and Reporting: Maintain detailed records of compliance reviews and QA testing results, and report findings to relevant partners.
- Internal Meetings: Participate in internal meetings.
- Protocol Adherence: Follow protocols and overall rules for the team.
Qualifications:
- Experience with quality assurance or automated testing.
- Experience in healthcare is helpful.
- Independent problem-solving and self-direction are critical.
- Ensure accuracy while addressing different tasks upon request.
- Proficiency in English (English assessment required).
- Familiarity with Microsoft Excel (perform complex functions), certification.
- Familiarity with Visio and flowchart logic.
- Familiarity with Boolean logical expressions.
Benefits:
- Medical, life, and dental insurance
- Asociación Solidarista
- International Share Save Plan
- Flex work/Work from home
- Paid time off
- Annual Performance Bonus
- Education Reimbursement
- Family Bonding
- Bereavement Leave
- Referral Program