Full-Time Quality Auditor

• Audit & Quality Control: Conduct customer service calls and ticket audits. Evaluate customer interactions, including communication skills, problem resolution, and customer satisfaction. Identify areas for improvement. Maintain and ensure the CS team follows AVEN's policy that “No customer should be left behind.
• Audit Form Creation & Management: Design and develop audit forms tailored to different customer interactions. Regularly update and refine audit forms.
• Reporting & Analysis: Compile and analyze audit data to identify trends. Generate detailed reports on audit findings. Present audit results to management.
• Collaboration & Training: Work closely with the customer service management team. Provide training and guidance to customer service representatives based on audit outcomes.
• Continuous Improvement: Contribute to the continuous improvement of customer service processes. Stay updated on industry best practices. Monitor the impact of implemented changes.

• Proven experience in customer service, quality assurance, or a related field.
• Strong analytical skills.
• Experience in creating and managing audit forms.
• Excellent communication skills.
• Proficient in using customer service software and ticketing systems.
• Detail-oriented with a commitment to accuracy.
• Ability to work independently and collaboratively.
• Strong organizational skills.
• Must be presently residing in the Philippines

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