Full-Time Quality Business Operations Leader

Company Overview: Founded in 2015, Phil is a San Francisco-based health-tech startup building a platform for streamlined prescription delivery between doctors, pharmacies, and patients.

Position Overview: Seeking a Quality Leader to optimize workflows within internal pharmacy, fulfillment partners, and patient/provider advocacy teams. Reporting to the CTO, this role focuses on enhancing operational efficiency and service quality.

Key Responsibilities:

• Develop, implement, and maintain comprehensive quality management systems for improved workflow efficiency.
• Continuously enhance operational processes to eliminate inefficiencies.
• Regularly evaluate and optimize quality programs using stakeholder feedback.
• Collaborate with internal teams (pharmacy, fulfillment, patient advocacy) to implement improved processes.
• Lead root cause analyses for quality issues and drive process optimization.
• Develop and implement new quality standards, policies, and procedures.
• Supervise, mentor, and guide the quality team, fostering a continuous improvement culture.
• Prepare and present quality reports to senior management, highlighting key performance indicators.

Qualifications:

• 7-10 years of quality management experience, optimizing workflows in complex environments.
• Experience in pharmacy/healthcare (preferred), or strong background in operations/customer service.
• Proven success in leading quality improvement initiatives.
• Strong analytical skills to identify inefficiencies and develop solutions.
• Understanding of quality assurance principles, operational workflows, and process optimization best practices.
• Ability to work cross-functionally and resolve process issues.
• Willingness to learn internal operational workflows.
• Collaborative team player.
• Quality management certification (e.g., Six Sigma, Lean, ASQ) preferred.

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