Full-Time Quality Control Auditor

Duties/Responsibilities:

Tasked with quality control of reports companywide.

Monitor investigative auditing team reports while consistently staying at 95% or higher for quality.

Confirming all investigative requirements, clerical information, and required content is included in reports.

Maintain excellent communication and professionalism at every level.

Organizing Teamwork, communicating goals with the team.

Accountable for team and self, self-initiative and proactive communication.

Clear understanding of managing a caseload.

Managing project progress and Reporting progress to stakeholders.

Motivating team members to accomplish their goals.

Representing and advocating for team needs.

Nurturing team member strengths and identifying areas for improvement.

Clarifying Metrics and using smart goals.

Collaborates with other auditors to ensure the company's adherence to acceptable standards.

Update any report template changes and also communicate changes to the KENTECH team.

Assigns and plans different segments of the audit to task team members.

Collects all documentation necessary for reporting and audits.

Identifies any deficiencies within the auditing process and meets with appropriate staff to resolve such deficiencies.

Managing conflict resolution and problem-solving when issues arise.

Supplies the team with timely updates and notifications of any delays.

Understand the court system and terminology and interprets results.

Communicates effectively with team and Researches and retrieves information provided using various websites.

Reports audit findings.

The Investigative Audit Team also creates, updates, and maintains procedural manuals.

The Investigative Auditing team coaches and assists team members with development and improvement in reporting.

Monitor teams performance.

Ability to identify training needs and define training programs.

May be required to work day, weekend, or overtime to accomplish goals.

Display tech-savvy skills to new technologies.

Locate information and documents quickly and accurately, following applicable laws and procedures.

Excellent time management skills

Experience and Qualifications

2+ years of experience in a research, customer service, or quality control environment.

Bachelor's Degree preferred (Criminal Justice, Pre-Law, Paralegal, or Political Science).

Accurate Typing Skills 50+ wpm

Metric and goal Driven

Excellent stress management skills

Strong written and oral communications skills

Proficient in computer applications used in the office.

Ability to problem-solve and provide solutions independently.

Ability to meet tight time-sensitive deadlines.

Thorough understanding of generally accepted investigative standards.

Investigative and analytical skills, catching discrepancies and things that don't add up in an investigation.

Ability to understand background investigative records.

Ability to review company documentation to complete audits promptly and proficiently.

Excellent verbal and written communication skills.

Excellent interpersonal skills.

Ability to complete work within a specified time frame.

Background in report writing

Benefits

Flexible Remote Work Schedule

Full-time

Health, Vision and Dental

401K

Starting at $15.00/HR

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