Full-Time Quality Service Technician Sr.

Candidate needs to live in Northern California. Travel is up to 25% within an identified region within North America.

The Quality Service Technician Sr. is responsible for representing O-I in the field, investigating quality-related issues to resolve problems efficiently, considering company and customer interests. Supporting customer operations and maintaining effective relationships between AOQ, Customer Service, Sales, Manufacturing Plants, and Customers.

1. Provide quality technical services to customers and manufacturing plants related to glass quality performance on customer filling lines.
2. Investigate customer complaints to determine severity and potential root cause(s), including customer line handling and setup.
3. Document line performance of product on customer filling lines.
4. Support strategies to increase customer productivity and keep filling lines in production when issues arise.
5. Perform 3rd Party warehouse/repack/resort/decoration inspections following O-I procedures to identify GMP, quality, and operational concerns that could negatively affect inventory quality or customer service.
6. Support Area Quality Managers with strategic initiatives.
7. Experience visiting/assisting manufacturing plants with strategic quality performance improvement plans for their customer base.
8. Initiate and aid in developing root cause and corrective actions with manufacturing plant, monitoring effectiveness at customer fill site locations.
9. Good verbal and written communication through SAP quality notification system.
10. Foster relationships between O-I manufacturing plants and customer fill site locations.

Requirements:

• High School diploma or equivalent
• Bachelor's Degree preferred
• 4-6 years related experience
• Strong understanding of customer filling lines
• Knowledge of customer operation, requirements, equipment, and procedures to prevent quality issues
• Solid experience of plant quality control procedures in glass container manufacturing (preferred)
• Working knowledge of glass defect identification (preferred)
• Plant Experience, Fracture Analysis

Travel Requirement:

• Area of responsibility: Northern California
• 25% travel within an identified region within North America

Must be able to perform essential functions with or without reasonable accommodations.

Compensation: $100,000 - $115,000 (depending on experience)

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