Full-Time Quality & Support Operations Engineer

Beeper is seeking a Support professional to shape the future of multi-platform messaging. Support drives quality, testing, and product feedback that shapes engineering decisions.

We’re looking for a seasoned support professional who thrives in technical, hands-on environments. You’ll join a small, deeply experienced team where your day-to-day varies dramatically.

Working ET hours (9AM-5PM UTC-4), you’ll often be the first responder when things break, requiring independence, clear thinking under pressure, and thorough communication.

What the work looks like

• Investigating user issues across Beeper’s mobile and desktop apps.
• Reviewing logs and debugging message sync or account session problems.
• Running QA tests on new features before release.
• Writing test plans and checklists to catch regressions.
• Flagging bugs with dev-ready reproduction steps.
• Answering support tickets, especially the complex ones.
• Surfacing patterns from social channels and app store reviews.
• Working with the product team to close the loop on feature requests.
• Writing documentation (internal and user-facing) that actually gets used.

You’ll do well in this role if you:

• Have 5+ years in technical support, QA, or hybrid operations roles.
• Have deep instincts for debugging and root cause analysis.
• Can clearly explain technical problems to both devs and users.
• Know how to write clean, clear bug reports that don’t waste anyone’s time.
• Can work comfortably across multiple platforms (mobile, web, desktop).
• Don’t just do support. You think about how to prevent the next ticket.

What is the last date for applying to the job?

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