Full-Time RCM Customer Success Manager

The opportunity

We are a series B funded Public Benefit Corporation (PBC) building something that actually moves the needle on the global mental health crisis. (See here for an article our cofounder Jimmy wrote about PBC’s.)

We are expanding our services to include revenue cycle management (RCM) support for our network of psychiatric clinics. This is a critical initiative to help clinics improve their financial performance and focus on delivering high-quality patient care.

What you'll do

Manage a portfolio of client accounts, serving as the primary liaison between our billing partners and psychiatric clinics to ensure RCM needs and metrics are being met

Monitor key performance indicators (KPIs) such as clean claims rate, days in accounts receivable, and collection rates, taking proactive steps to optimize these metrics

Provide expert guidance on mental health billing, with a specific focus on complex treatments like TMS and Spravato

Analyze and escalate to resolve complex billing issues, denials, and appeals in partnership with our billing partners

Develop and maintain relationships with key stakeholders including clinic owners, practice managers, and billing company leadership

Become the internal Subject Matter Expert on our billing software. Contribute to the development and refinement of our billing services, working closely with our product and operations teams

Stay up-to-date on industry trends, regulatory changes, and payer policies that impact mental health billing serving as an expert for internal resources

Requirements

5+ years of experience in healthcare revenue cycle management, with at least 3 years specifically in mental health or behavioral health billing

Deep understanding of CPT coding, insurance claim processing, and payer reimbursement models for psychiatric services

Demonstrated expertise in billing for TMS, Spravato, and other interventional psychiatric treatments

Strong analytical skills with the ability to interpret financial data and identify areas for improvement

Excellent communication and interpersonal skills, with the ability to explain complex billing concepts to both clinical and non-clinical staff

Proficiency in electronic health record (EHR) systems and practice management software

Bachelor's degree in Healthcare Administration, Finance, or related field; relevant certifications (e.g., CMPE, CRCP) are a plus

Nice to haves

Experience working in or consulting for an MSO or large psychiatric practice group

Familiarity with value-based care models and alternative payment structures in mental health

Knowledge of healthcare compliance regulations (e.g., HIPAA, Stark Law)

Experience with data analytics tools and generating actionable insights from RCM data