Full-Time Reporting and Analytics Lead

Reporting and Analytics Leadership Role Summary: The reporting and analytics lead ensures that products, services, offerings, and processes are properly instrumented to enable decision-making and insights-gathering from a business perspective. This allows leaders to evaluate and compare performance of services and offerings against stated goals / KPIs as well as against other services and offerings. It also allows process owners and managers to focus their efforts / attention on areas of the business that are operating outside of normal parameters or have the highest potential of moving the needle to achieve goals.

Key Responsibilities:

• Partner with BPC, Intake, and business stakeholders to identify KPIs and metrics to measure the overall performance of services, offerings, and products
• Determine which KPIs may be instrumented based on data available on platform or accessible via integration
• Establish integrations to feed / consume data for reporting
• Instrument key result targets for automated reporting and roll-up for OKRs
• Build dashboards for business users and mentor power users in organizations to maintain and evolve reports and dashboards
• Promote consistency in reporting across GLD
• Build out performance analytics as appropriate to monitor trends and connect those within Digital Portfolio Management to allow us to run the GLD business from the GLD instance
• Partner with service offering owners and product owners to build / refine KPIs and reporting
• Establish regular practices and cadences to review and validate business-critical reports
• Partner with analytics teams outside of GLD to ensure standards alignment and appropriate data sharing

ServiceNow Certifications:

• Certified System Administrator
• Certified Implementation Specialist – Performance Analytics (preferred)

Degree:

Data Analytics or relevant equivalent experience

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