Full-Time Residential Customer Quality ENG II
Bosch-HomeComfort is hiring a remote Full-Time Residential Customer Quality ENG II. The career level for this job opening is Experienced and is accepting Norman, OK based applicants remotely. Read complete job description before applying.
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Bosch-HomeComfort
Job Title
Residential Customer Quality ENG II
Posted
Career Level
Full-Time
Career Level
Experienced
Locations Accepted
Norman, OK
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Job Details
We are seeking a detail-oriented Residential Customer Quality ENG II to join our team in Norman, United States. In this role, you will be responsible for ensuring the highest quality standards for our Residential customers.
Responsibilities:
- Develop and implement quality assurance protocols and procedures for residential customer projects
- Conduct thorough quality inspections and audits to ensure compliance with customer specifications and industry standards
- Analyze quality data and metrics to identify trends, issues, and opportunities for improvement
- Collaborate with cross-functional teams to resolve quality-related problems and implement corrective actions
- Prepare and present detailed quality reports to management and customers
- Lead root cause analysis investigations for quality issues and customer complaints
- Provide technical support and guidance to internal teams on quality-related matters
- Continuously improve quality processes to enhance customer satisfaction and operational efficiency
- Stay up-to-date with industry quality standards and best practices
Requirements:
- Bachelor's degree in Engineering, Quality Assurance, HVAC, or related field
- 7-15 years of experience in residential technical service or support function or a related role, preferably in a residential customer-facing environment
- Proficiency in salesforce, Microsoft products, voice of the customer data collection
- Strong analytical skills with experience in statistical analysis and data interpretation
- Expertise in root cause analysis and problem-solving techniques
- Proficient in using data analysis software and quality management tools
- Excellent technical writing skills for preparing reports and documentation
- Strong communication and interpersonal skills for interacting with customers and cross-functional teams
- In-depth knowledge of quality assurance practices in residential and industrial settings
- Familiarity with relevant industry standards and customer quality requirements
- Ability to work independently and as part of a team in a fast-paced environment
- Attention to detail and commitment to maintaining high-quality standards
Skills
FAQs
What is the last date for applying to the job?
The deadline to apply for Full-Time Residential Customer Quality ENG II at Bosch-HomeComfort is
29th of October 2025
. We consider jobs older than one month to have expired.
Which countries are accepted for this remote job?
This job accepts [
Norman, OK
] applicants. .
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