Full-Time Returnship Program - Customer Support Engineer

Returnship Program - Customer Support Engineer:

We are excited about the 6-month paid Returnship Program - Customer Support Engineer! To qualify, you must have taken a voluntary career break of 2+ years and be looking to re-enter the workforce.

During the Returnship, you will refresh your existing skills and receive specialized learning and development, and mentorship from our client services teams.

As part of a peer group, you'll access networks and support to re-enter the workforce with confidence.

Upon completion, there's an opportunity for full-time employment.

Our customers are Fortune 500 companies.

As a Customer Support Engineer, you will work directly with these customers to troubleshoot issues with CyberArk's software suite.

This is an exciting opportunity to enter the enterprise security space, a fast-growing market.

Responsibilities:

• Respond to customer inquiries and technical problems via web portal, live sessions, and phone.
• Address customer needs and technical issues through research, reproduction, and troubleshooting.
• Document technical inquiries.
• Develop and review content for knowledge sharing.
• Collaborate with global support colleagues, security services, sales, operations, and administration.

Qualifications:

• 2+ years voluntary career break
• 3-5 years experience in Technical Support or similar role in a software company
• 3+ years experience at a SaaS or security vendor
• Understanding of complex systems
• Strong technical troubleshooting and problem-solving skills
• Excellent communication skills and passion for providing world-class service
• Experience supporting enterprise-level customers
• Ability and desire to learn new products and technologies
• Ability to work independently and in teams
• Strong time management, decision-making, prioritization, and organizational skills
• Knowledge of Microsoft Windows operating system and server platforms (2008/2012/2016)
• (Nice to have) CyberArk experience

Compensation: Hourly pay up to $35/hour.

What is the last date for applying to the job?

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