Full-Time Revenues and Benefits Assessor

Revenues and Benefits Assessor

Location: Hartlepool, UK (or Hybrid/Home-based)

Essential Experience: Revenues and Benefits Experience

Company Overview:

Come and work for a leading revenues and benefits software company, trusted by over 17,000 claims and 340,000 changes annually, recognized for customer success at last year's IRRV awards.

About the Role:

Processing Housing/Council tax changes, RTI cases and new claims, following procedures and KPIs.

• Customer Service: Deal with customers via letters, emails, and phone calls, adhering to service contracts.
• Productivity & Accuracy: Meet deadlines and standards, maintaining high levels of work and adhering to Right Time Indicator, Right Benefit Indicator, and Subsidy regulations.
• Teamwork and Development: Mentor junior staff, share best practices, attend external training, and contribute to improvements within the business center.

Skills and Qualifications:

• Experience with Northgate, Academy, or IBS (Civica) systems.
• Proven problem-solving skills.
• Strong customer service and communication skills.
• Knowledge of Housing Benefits/Council Tax
• Ability to work under pressure with a flexible approach.
• Strong IT competency.
• Self-motivated and dedicated.

Additional Opportunities:

• Cross-skilling in other areas: Benefits Improvement Service, Local Welfare Provision, Heavy Goods Vehicle Levy Scheme, or London Councils Appeals Service

Career Progression:

Internal career advancement opportunities within the Revenue and Benefits department from Officer to Senior to Manager and above.

Benefits:

Excellent benefits including medical cover, 25 days paid holiday, life assurance, pension plan, and access to LinkedIn Learning.

What is the last date for applying to the job?

Which countries are accepted for this remote job?